Q. DO YOU SHIP WORLDWIDE? HOW MUCH DOES IT COST TO SHIP TO MY COUNTRY?
A. Yes, we do ship worldwide. Just add the item(s) you’d like to purchase in your cart and continue to checkout. You will be to input details about your location to estimate the shipping fees.
Please note that Free Shipping, if you purchase two items, can only be provided to residents in the US.
Q.2 IS ORDERING ONLINE SECURE?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure SocketsLayer) protocol.
During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our customer up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Susu Studio, please feel free to e-mail us at firstname.lastname@example.org
Q.3 HOW DO I PLACE MY ORDER?
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button.
You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
Q.4 HOW DO I VIEW WHAT’S IN MY SHOPPING CART?
A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase a particular item in your cart by updating the quantity listed and then click the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” checkbox to the left of that item and then update your cart with the “Update cart” link.
Q.5 HOW DO I ADD ITEMS TO MY CART?
A. To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete the order.
Q.6 HOW DO I REMOVE ITEMS FROM MY CART?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” checkbox to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.
Q.7 HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and types in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.
Q.8 HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q.9 WHAT ARE YOUR SHIPPING AND HANDLING RATES?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a U.S. Postal Service shipping module.
Q.10 WHAT IF I NEED TO CHANGE MY ADDRESS OR SUSPEND DELIVERY OF MY SUBSCRIPTION?
A. Please write, e-mail, or phone our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the top of this page.
Q. WHAT ARE YOUR PAYMENT OPTIONS?
A. We accept four types of major credit cards (Mastercard, Visa,American Express, Discover, and Paypal.
Q.10 WHAT IS YOUR RETURNS POLICY?
A. We offer a full 14-day return policy on all of our products! If you are not happy with the product you received simply send it back and we will offer you a full refund. We also accept exchanges on all of our products.
If you have additional questions about our returns policy, please e-mail our Customer Service Department at email@example.com